FAQ

Why ZimiBagelCafe.com?

Zimi Bagels are mixed using NY water and a proprietary recipe. They are

hand cut, hand rolled, kettle boiled, hand baked and turned on burlap covered

wood in vintage revolving tray ovens. Some competitors claim hand rolled

bagels but fail to perform our authentic process in its entirety. We do not cut

corners and this is why our bagels are truly the best out there.

Where do you ship?

We currently ship to the Continental United States only. We are unable to ship to

military, PO boxes, Alaska, Hawaii, Puerto Rico or anywhere outside the US.

When will my order ship?

Currently, ZBC is shipping for arrival on Tuesday, Wednesday, Thursday or Friday. Orders are

shipped Monday, Tuesday and Wednesday , as long as it is not a holiday. We will only ship on Thursday if you select Next Day Air. Again, we are not responsible for UPS delays.

When will my order arrive?

We suggest all orders be shipped Next Day Air, Next Day Air Saver or Second Day Air in order to receive the best possible

shipped product. If you select 2 Day shipping at checkout your order may go out that day

or the following day no later than Wednesday. If received between Wednesday

and Sunday it will go out on a non-holiday Monday or Tuesday. We avoid

Saturday deliveries as they will incur additional charges imposed by UPS.

What is the difference between UPS Next Day Air and UPS Next Day Air Saver?

UPS Next Day Air is delivered in the a.m.

UPS Next Day Air Saver is delivered the next day but in the p.m.

For that reason UPS charges less for Next Day Air Saver. Please order in advance and include specific instructions in your order comments to us so we can schedule proper ship date.

Has my order shipped? How do I track my Order?

Once your package has been shipped, you will receive a confirmation e-mail with

the UPS tracking number of your shipment. Please check your Spam folder.

Do you offer returns or exchanges?

When you place an order on this website you are ordering fresh-baked, perishable

goods. Orders cannot be returned or refunded. ZIMI bagels is not responsible for any

missing or stolen packages, incorrect addresses, UPS delivery issues, or failure

to receive or accept your delivery.

What are my payment options?

During checkout, we will provide you with the option to pay with all major types of

credit cards.

Does ZBC Ship offer cream cheese?

Currently ZBC Ship doesn’t offer our gourmet cream cheese to ship

Nationwide although we plan on expanding our offerings.

Do you ship Salt or French Toast bagels?

Salt and French Toast bagels do not travel well during the shipping process. We do not

ship product that may not meet our high standards of quality on arrival.

____________________________________________________________________________________